Questions?
Just Call Donna!
800-229-2884

LOWEST PRICES GUARANTEED! 
The lowest prices in the industry – Authentic Parts guarantees it! If you find another distributor with a lower advertised price on any item we sell, just send us a copy of the ad or catalog page and Authentic Parts will beat it!
Qualifications: Price must appear in a current published catalog and must be accurate, not a catalog error. Price must be presented to Authentic Parts prior to the sales transaction. Item must be the identical name brand and model number with the same included equipment and accessories. Item must be in stock and quantities must be equal. This guarantee excludes non-stocked, discontinued, internet-auction and closeout items. Authentic Parts reserves the right to limit quantities.

PRICING

Prices in any Authentic Parts publication (including, but not limited to, our catalogs, sales brochures and the Authenticparts.com website) are subject to change without notice. We reserve the right to pass along any surcharges or impose purchase restrictions or limits to our customers at any time; examples include (but are not limited to) special paint finishes, engraving or truck delivery/lift gate charges. Pricing, photographic and typographical errors are subject to correction. All prices are F.O.B. shipping point. 
Please note:  Shipping charges for Hawaii and Alaska may vary.  Customer service will contact you if this applies to your order.


To Order Online Using Our Secure Shopping Cart

At Authentic Parts we offer the latest easy-to-use, secure electronic shopping experience. You can browse our web site just as easily as you might browse in a store for products. When you see something that you would like to buy simply click the “Add to Cart” button to add the item to your shopping cart. Then just specify how many, what size, etc. It's that quick and easy to place an order online at Authentic Parts.  Note: If you have a Promotional Code you may use it when placing orders via phone, fax, email, or mail. 

Wholesale Accounts 
If you are an established contractor, builder or reseller seeking to open an account, please phone us to inquire about opening an account.

Authentic Parts is obligated to charge sales tax on all orders in the states of NY, IL, CA, KS, MD, and FL.  If your company is exempt from Sales tax in these states a copy of your state resale certificate must be on file with Authentic Parts. Resale Certificates may be sent to Authentic Parts customer service.  Please Note:  If you are tax exempt in any of these states please phone in your order.  The website cannot exclude sales tax in these states.

Payment Terms
Payment in full is due with each order unless you have established a distributor account for your company. 

Credit Cards

We accept VISA, MasterCard, Discover, American Express,. There is no surcharge for using your credit card to pay for an order.

C.O.D. Shipments
We do not ship C.O.D

To Order By Telephone
Call Authentic Parts at 1-800-229-2884, Monday-Friday: 9:00 AM – 4:00 PM EST. For fast, friendly service. We ask that you please have all necessary information ready when you call to place your order. 

To Order By Email, FAX or Mail
• Email your order to: customerservice@AuthenticParts.com
• Fax your completed order form to: 1- (631) 563-5853, 24 Hours-A-Day, 7 Days-A-Week
• Send your completed order form by U.S. Mail, FedEx, or UPS along with check or money order made payable to Authentic Parts.  If you wish to use a credit card please call us and we will send you a credit card authorization form:

Authentic Parts 
1363 Lincoln Ave, Ste. 1
Holbrook, NY 11741

toll free: (800)229-2884
Ph: (631) 563-5899
Fax (631)563-5854



If you have special needs, cannot find the item you are looking for or require a quote please call us for a free quote.

Order Acceptance 

Your business is always appreciated and every customer is important to us. Each order placed with us is handled in a quick and efficient manner. We process orders placed by 12:00 PM EST for same day shipment. Orders received after 12:00 PM EST are processed for next business day shipment or as soon as possible in the case of custom or engraved orders. We accept orders for shipment to all 50 United States as well as to Puerto Rico and Canada. Some orders may be over sized or in some manner require special shipment. Freight charges online are therefore an estimate and the exact shipping charge may vary from those shown online. For an exact quotation please call us. In rare instances, if we determine after receipt of an order that we cannot fulfill your requirements, we reserve the right to cancel. This reservation is made without prejudice to any individual or company, and we will always act fairly and in the best interest of all of our customers. 

Engraved Orders

If any item that you order includes engraving you may enter the details for engraving onto your order during the checkout process. You will be given an opportunity to either enter the information online or attach a list that you have already prepared. A written or typed engraving list is required. Fax the list to (631) 563-5853. Please consult the product detail pages for the type and availability of engraving for each product. Pricing if applicable may vary from product to product and is displayed on each product page as well. Engraved orders are custom made and may not be returned under any circumstances.


Custom Orders
The Authentic Parts Shopping Cart has been designed to make ordering very easy.  Please feel free to call us with any questions that you may have. Custom orders may not be returned.


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