Questions?
Just Call Donna!
800-229-2884

To Order Online Using Our Secure Shopping Cart

At Authentic Parts we offer the latest easy-to-use, secure electronic shopping experience. You can browse our web site just as easily as you might browse in a store for products. When you see something that you would like to buy simply click the “Add to Cart” button to add the item to your shopping cart. Then just specify how many, what size, etc. It's that quick and easy to place an order online at Authentic Parts Note: If you have a Promotional Code you may use it when placing orders via phone, fax, email, or mail.

Personal Accounts
We accept payment in the form of credit card or check. Sorry, No COD’s.

Wholesale Accounts
If you are an established contractor, builder or reseller seeking to open an account, please complete our Authentic Parts Distributor Application. Approval process takes approximately 5 business days.

PRICING
Prices in any Authentic Parts publication (including, but not limited to, our catalogs, sales brochures and the AuthenticParts.com website are subject to change without notice. We reserve the right to pass along any surcharges or impose purchase restrictions or limits to our customers at any time; examples include (but are not limited to) special paint finishes, engraving or truck delivery/lift-gate charges. Pricing, photographic and typographical errors are subject to correction. All prices are F.O.B. shipping point. Free freight offered through the website on all 4C model mailboxes and 1570 series pedestal mailboxes (subject to change at any time without notice).
Please note:  Shipping charges for Hawaii and Alaska may vary.  Customer service will contact you if this applies to your order.

Authentic Parts is obligated to charge sales tax on all orders in the states of NY, IL, MO, CA, KS, and FL. If your company is exempt from Sales tax in these states a copy of your state resale certificate must be on file with Authentic Parts. Resale Certificates may be sent to Authentic Parts customer service.

Quick Order Pad and Repeat Orders
Authentic Parts makes it even easier to shop online by using our Quick Order Pad! Quickly add multiple items to your cart by entering the Order # and quantity of each product – then simply click the “Add to Cart” button.  If you have ordered from us previously your order history is available to you online by clicking on the Your Account Tab at the top of every page. You can duplicate orders with a couple of clicks.

To Order By Telephone
Call Authentic Parts at 1-800-229-2884, Monday-Friday: 9:00 AM – 4:00 PM EST. For fast, friendly service. We ask that you please have all necessary information ready when you call to place your order.

To Order By Email, FAX or Mail
• Email your order to: customerservice (at) AuthenticParts.com
• Fax your order to: 1- (631) 563-5854, 24 Hours-A-Day, 7 Days-A-Week
• Send your completed order by U.S. Mail or FedEx, etc. to:

Authentic Parts
1363 Lincoln Avenue
Suite 1
Holbrook, NY  11741
Ph: (631) 563-5899
Fax (631)563-5854


Request for Quotation

If you have special needs, cannot find the item you are looking for or require a quote please click on the tab that says FREE Quote at the top of this page and complete our online form.

Order Acceptance

Your business is always appreciated at Authentic Parts and every customer is important to us. Each order placed with us is handled in a quick and efficient manner. We process orders placed by 12:00 PM EST for same day shipment. Orders received after 12:00 PM EST are processed for next business day shipment or as soon as possible in the case of custom or engraved orders. We accept orders for shipment to all 50 United States as well as to Puerto Rico and Canada. Some orders may be oversized or in some manner require special shipment. Freight charges online are therefore an estimate and the exact shipping charge may vary from those shown online. For an exact quotation please call us. In rare instances, if we determine after receipt of an order that we cannot fulfill your requirements, we reserve the right to cancel. This reservation is made without prejudice to any individual or company, and we will always act fairly and in the best interest of all of our customers.

Engraved Orders

If any item that you order includes engraving you may enter the details for engraving onto your order during the checkout process. You will be given an opportunity to either enter the information online or attach a list that you have already prepared. A written or typed engraving list is required. A copy of this form is also located on the download page which can be reached by clicking on the download tab at the top of this page. Fax us at (631) 563-5853. Please consult the product detail pages for the type and availability of engraving for each product. Pricing if applicable may vary from product to product and is displayed on each product page as well. Engraved orders are custom made and may not be returned under any circumstances.

Custom Orders
The Authentic Parts Shopping Cart has been designed to make ordering very easy. Most product options are displayed as drop down boxes with their options and pricing shown. Please feel free to call us with any questions that you may have. Custom orders may not be returned.

Payment Terms
Payment in full is due with each order unless you have established a distributor account for your company.

Credit Cards
We accept VISA, MasterCard, Discover, American Express,. There is no surcharge for using your credit card to pay for an order.

C.O.D. Shipments
We do not ship C.O.D

Prepayment
Send a check or money order via mail (U. S. Postal Service) or delivery service (FedEx, UPS, etc.), payable to Authentic Parts, along with your completed order form. If you wish to prepay by credit card please remember to include your credit card information and signature along with your completed order form. 

Mail your order to:

Authentic Parts
1363 Lincoln Avenue, Suite 1
Holbrook, NY  11741

Ph: (631) 563-5899 fax (631)563-5854


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